Delivery & return

 

Click & Collect at your Le Comptoir des Poivres Ancenis collection point FREE

Shop online or by telephone and collect your order using Click & Collect

at your Le Comptoir des Poivres Ancenis collection point (44) 140 rue Georges Guynemer ZAC de l'Aéropôle 44150 Ancenis - France

Collect your order the day after you place it for all orders confirmed before 4pm. (from the following Tuesday for orders placed on Saturday or Sunday)

Collection times:

- Monday to Friday from 9 a.m. to 12.30 p.m. and from 2 p.m. to 5.30 p.m.

Your order will be available for collection for 5 working days.

Please indicate your preferred collection day in the comments section of your order.

  Colissimo collection point in mainland France and Corsica

From 2 to 5 working days, the average standard delivery time by Colissimo is 48 hours. (Please allow an additional 24 hours for your order to be prepared).

You have a private account:

For purchases over £50 including VAT: FREE delivery (mainland France and Corsica only)

Shipping costs apply to orders weighing 20 kg or less. For heavier orders, please contact our customer service team on +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com

You have a Business account:

For purchases over £250 excluding VAT: FREE delivery (mainland France only, excluding Corsica)

Valid for orders weighing up to 20kg.

For orders over this weight, please contact our customer service team on +44 (0)20 7861 3333 or by email: contact@nishikidori.com

A tracking number will be sent to you. You will also be able to check the estimated delivery time, view the driver's location in real time and change the delivery time directly from your mobile phone.

If you do not collect your parcel from the collection point, it will be returned to us. You will have the option of requesting that it be re-sent, subject to payment of the transport costs. If we do not receive a response from you or if you refuse to have it re-sent within 3 days, the contents of your parcel will automatically be returned to stock and we will proceed to refund the items (excluding delivery costs).

     STANDARD DELIVERY Monday to Friday: MAINLAND FRANCE, CORSICA and MONACO

2 to 5 working days: the average standard delivery time by GLS (home and business) is 48 hours. (Please allow an additional 24 hours for your order to be prepared).

You have a Private account:

For purchases over £100 including VAT: FREE delivery (mainland France only, excluding Corsica)

Shipping costs apply to orders weighing 30kg or less. For heavier orders, please contact our customer service team on +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com

You have a Business account:

For purchases over £250 excluding VAT: FREE delivery (mainland France only, excluding Corsica)

Valid for orders weighing up to 30kg.

For orders over this weight, please contact our customer service team on +44 (0)20 7264 33 99 or by email: contact@nishikidori.com

A GLS tracking number will be sent to you. You will also be able to check the estimated delivery time, view the driver's location in real time and change the delivery time directly from your mobile phone.

No delivery to French overseas departments and territories.

For bulky items (barbecues, etc.): contact our customer service team on +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com

(Your contact details will only be used for the delivery of your order.)

IMPORTANT: You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

EXPRESS DELIVERY Monday to Friday: IN MAINLAND FRANCE AND CORSICA

Next-day delivery*.

Your parcel will be delivered the next day before 1 p.m.*, for all orders placed on www.nishikidori.com before 12 noon from Monday to Friday* (excluding public holidays).

Orders placed on Friday after 12:00 pm will be processed and prepared on Monday morning for delivery on Tuesday before 1:00 pm (excluding public holidays).

Orders confirmed on Friday morning before 12:00 pm will be shipped in the afternoon for delivery on Monday.

*NO deliveries are made on Saturdays.

To receive your order by express delivery before the weekend, you must have confirmed your order on the website by Thursday before 12 noon and it will be shipped in the afternoon for delivery on Friday morning (except in exceptional circumstances related to the carrier).

Any order placed on the website on Thursday after 2pm will be delivered on Monday.

Shipping costs are valid for weights less than or equal to 30kg. For heavier items, please contact our customer service department on +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

IMPORTANT: You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

 LIVRAISON STANDARD : EUROPE

3 to 7 working days (the average standard delivery time by GLS is 72 hours. 

(Please allow an additional 24 hours for your order to be prepared).

A GLS tracking number will be sent to you. You will also be able to check the estimated delivery time, view the driver's location in real time and change the delivery time directly from your mobile phone.

Shipping costs are valid for weights less than or equal to 30kg. For heavier items, please contact our customer service department on +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

IMPORTANT: You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

_____________________________________________________

RETURN

 

(General terms and conditions of sale)

6.5 Product returns
SASU PALMIFRANCE accepts the return of any item purchased on the site, if it is returned within FOURTEEN (14) days from the date of delivery, with the exception of products likely to deteriorate or expire quickly and products whose packaging or storage bag has been opened.
Click to access the Return Form.
No returns shall be accepted once this deadline has passed.
SASU PALMIFRANCE has set up a link to facilitate your delivery and possible returns. Click HERE.
The shipping costs of the return package shall remain the responsibility of the Purchaser, including in the event of final refusal of the returned products.
If the Purchaser exercises his or her right of withdrawal provided for in Article L. 221-18 of the French Consumer Code (see Article 8 below), he or she shall be entitled to reimbursement of the initial delivery costs.
The Purchaser must then specify whether he or she wishes an exchange or refund of the products. If the product in exchange has a higher value than the product initially ordered, the Purchaser shall be asked to pay the difference by any means of payment made available to him or her. If the product delivered in exchange has a lower commercial value than the product initially ordered, the Seller shall refund the difference.
To return an item, the Purchaser must follow the following instructions:

 

1- use the original packaging to return the product

 

2- fill in and attach the Return Form
Returns without a Returns Form will not be accepted.
3- send the package to the following address: Société SASU PALMIFRANCE A l'attention du Service Retour Z.A.C Aéropôle, 140, Rue Georges Guynemer, BP 40261 44158 ANCENIS; France.
The products must be returned to SASU PALMIFRANCE in their original state (packaging, accessories, instructions, etc.), sealed, and accompanied by the signed Return Form.
SASU PALMIFRANCE does not accept parcels sent with postage due.
Any risk related to the return of the product is the responsibility of the Purchaser.
In the absence of compliance with the procedure set out above and the deadlines indicated, the Purchaser may not make any claim for non-conformity or apparent defect of the delivered products, the products being then deemed to be in conformity and free of any apparent defect.
The lack of conformity of the ordered products with one or more specific standards, applicable in the Purchaser's country if residing outside France, shall in no way constitute grounds for returning the products or refunding the order.

7. Product Guarantee

7.1 Principle

Food products sold and shipped have a shelf life of more than thirty (30) days from the date of shipment, unless otherwise indicated on the website www.lecomptoirdespoivres.com or specifically mentioned on the product sheet, as well as for fresh meat and fish.
The Products purchased may benefit, where it exists, from a guarantee by SASU PALMIFRANCE, which sells them. This means a repair or exchange can be made.
If present, this guarantee will be indicated on the product sheet when the product is sold on the website www.lecomptoirdespoivres.com.
The products marketed by the Seller benefit from the defective product guarantee specified by articles 1245 and following of the French Civil Code at the expense of the manufacturer or producer as well as, where applicable, a specific commercial or contractual guarantee granted by the Manufacturer. In such a case, it is expressly mentioned on the sheet of each product available on the website www.lecomptoirdespoivres.com.
In addition to these guarantees to which the manufacturer may be bound, there are also the legal guarantees necessary of the Seller, namely:
- the conformity guarantee
- the hidden defects guarantee.

The conformity guarantee
Art. L.217-4 of the French Consumer Code: "The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He or she shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been conferred to him or her by the contract or has been carried out under his or her responsibility.” Art. L.217-5 of the French Consumer Code: “The goods are in conformity with the contract: 1. If it is suitable for the use usually expected of a similar item and, if applicable: - if it corresponds to the description given by the seller and possesses the qualities that the latter has presented to the purchaser in the form of a sample or model; - if it presents the qualities that a purchaser can legitimately expect in view of the public declarations made by the seller, the producer or his representative, in particular in terms of advertising or labelling; 2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the purchaser, brought to the attention of the seller and that the latter has agreed to. The goods are in conformity with the contract: 1. If it is suitable for the use usually expected of a similar item and, if applicable: - if it corresponds to the description given by the seller and possesses the qualities that the latter has presented to the purchaser in the form of a sample or example; - if it presents the qualities that a purchaser can legitimately expect in view of the public declarations made by the seller, the producer or his representative, in particular in terms of advertising or labelling; 2. Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the purchaser, brought to the attention of the seller and that the latter has agreed to.”

 

Art. L.217-7 of the French Consumer Code: “Lack of conformity which becomes apparent within 24 months of delivery of the goods shall be presumed to exist at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller may contest this assumption if it is not compatible with the nature of the goods or the alleged lack of conformity.”
Art. L. 217.12 of the French Consumer Code "The action resulting from the lack of conformity is limited to two years from the date of delivery of the goods.”
The foregoing provisions are not exclusive of the application of the legal guarantee against hidden defects of articles 1641 et seq. of the French Civil Code, in accordance with the provisions of article L. 217-4 of the French Consumer Code.
The hidden defects guarantee
Art. 1641 of the French Civil Code: “The seller is bound by the guarantee in respect of hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the purchaser would not have acquired it, or would have paid only a lower price, if he or she had known about them”.
Art. 1648 of the French Civil Code: "The claim resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the claim must be brought, under penalty of foreclosure, within one year of the date on which the seller may be relieved of apparent defects or lack of conformity".

Implementation conditions
The Purchaser may exercise these guarantees by sending a request to the following address garantie@lecomptoirdespoivres.com.

When the Purchaser acts under a legal guarantee of conformity, he or she:
- will have a period of two (2) years from the delivery of the goods to act
- may choose between repairing or replacing the goods subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code
- will not be required to provide proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods.
The conformity guarantee will apply independently of any commercial guarantee granted.
The Purchaser may also decide to implement the hidden defects guarantee for the item sold within the meaning of Article 1641 of the French Civil Code and, in particular, if it is unfit for consumption. In this case, he or she may choose between terminating the sale or reducing the sale price in accordance with Article 1644 of the French Civil Code.

Given the nature of the products marketed by SASU PALMIFRANCE, those with an apparent defect are replaced, subject to verification of the alleged defects. The Purchaser must provide any justification as to the reality of the defects found and the date on which they were found, SASU PALMIFRANCE reserving the right to carry out, directly or indirectly, any observation and verification on the spot.
In the absence of compliance with these conditions, the Seller's liability for apparent defects cannot be called into question

Exclusion from warranty
Products that have been used improperly or repaired, integrated or adjusted by the Purchaser or any other person not authorised by the Seller or the manufacturer cannot benefit from the guarantee of conformity or the hidden defects guarantee. Nor does the legal guarantee cover damage resulting from transportation when it is not organised by the Seller.

8. Right of withdrawal

Pursuant to Article L.221-18 of the French Consumer Code, the Purchaser has a period of fourteen (14) days to exercise his right to withdraw from a contract concluded at a distance, following a telephone or off-premises solicitation, without having to justify his or her decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.

The time limit referred to in the first paragraph shall run from the day after the day:
- either of the conclusion of the contract, for contracts for the provision of services and those referred to in Article L. 221-4,
- or the receipt of the goods by the consumer or a third party, other than the carrier, designated by him or her, for contracts for the sale of goods.

For contracts concluded off-premises, the consumer may exercise his or her right of withdrawal as from the conclusion of the contract.
In the case of an order for several items of goods delivered separately or in the case of an order for goods consisting of multiple batches or parts delivered over a defined period, the time limit shall run from the receipt of the last item or batch or part.
When the FOURTEEN (14) day period expires on a Sunday, or on a public holiday or non-working day, it is extended until the next working day.
The right of withdrawal may be exercised by the Purchaser, only if he or she is a Consumer, without having to justify any reasons or pay any penalties, with the exception of return costs, which are not refunded.
The Withdrawal form can be downloaded by clicking .
The products must be returned to SASU PALMIFRANCE in perfect condition to be resold, in their original state (packaging, accessories, instructions, etc.), sealed, and accompanied by the signed returns form in accordance with the procedure described in the above article. In accordance with the provisions of Article L.221-23 of the French Consumer Code, the Purchaser is liable for any depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning.

The right of withdrawal does not apply to sales of products referred to in Article L221-28 of the French Consumer Code, in particular contracts:
"4. For the supply of goods likely to deteriorate or expire rapidly
- 5. For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons
-[...]
- 7. For the supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader"

For the application of the present contract, products whose minimum durability date expires before the expiry of a period of thirty (30) days incompatible with the exercise of the right of return and a resale for the Seller are considered to deteriorate or expire quickly. In the event of exercising a right of withdrawal by the Purchaser, the Seller shall reimburse the Purchaser for all sums paid, including delivery costs, as provided for in Article L. 221-24 of the French Consumer Code, and as soon as it has recovered the returned products or the Purchaser has provided proof that they have been sent.